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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ali Ejaz

September 3, 2026

5  out of  5
rating by Ali Ejaz
"Great service. Jim was a great help and walked me through the process! Great competitive pricing."
We responded:
"Thank you so much Ali for the great review. Jim gets rave reviews at my office, he always takes his time with new customers and makes the process easy! Thank you for letting me know how he did! "
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Carol Burke

August 20, 2026

5  out of  5
rating by Carol Burke
"We have car and home owners insurance. Amy was wonderful from the first phone call! She was thorough, explained the policies and saved us literally hundreds of dollars on both! Have been very pleased with our service"
We responded:
"Thank you so much for the kind words! We’re thrilled to hear that Amy took great care of you and was able to help you save on both your auto and homeowners insurance. We truly appreciate you trusting our agency with your insurance needs and look forward to taking care of you for many years to come!"
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Kimberly Rydarowicz

August 19, 2026

1  out of  5
rating by Kimberly Rydarowicz
"I had State Farm for 20 years, paid them enough money to buy a new vehicle. They raised my rates every 6 months 100+ dollars with no explanation (mind you I’ve never had any tickets or filed any claims) When I asked for reasoning I was told it was a corporate level decision. Switched over to liberty mutual and have cut my cost by over 100$ and that’s with adding renters insurance! I would never recommend State Farm."
We responded:
"Thank you for being a customer for 20 years. We’re sorry to hear you were disappointed with your most recent renewal. While insurance rates can change for a number of reasons, in this case there were also changes to the policies on the account that affected eligibility for several discounts that had previously been applied. Prior to those changes, your premiums had not been increasing by $100+ at each renewal; in fact, the previous renewal resulted in a decrease.

We understand that price is an important consideration and respect your decision to find coverage that works best for you. We do wish we had done a better job of explaining the specific reasons for the change when you contacted us, and we appreciate the many years you allowed our agency to serve you. Thank you also for providing an excellent training opprotunity with my team."
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Christine M. Sweeney

August 19, 2026

5  out of  5
rating by Christine M. Sweeney
"I have had nothing but an outstanding experience with Rob Hoy and Amy Patton! From the beginning, they have provided excellent support. It made me feel like more than just a policyholder. They took time to listen, and understand my individual needs.

Recently, I stopped in the office without an appointment to refer my parents. What stood out most during that office visit was the way that Amy made me feel Comfortable. I never felt rushed. Amy Exhibited a genuine care for myself and for my parents needs.

I would highly recommend!"
We responded:
"Thank you so much for this wonderful review! It means a lot to both Amy and me to hear that you’ve felt listened to, cared for, and never rushed. We truly believe insurance should be about more than just policies—it’s about taking care of people. We also really appreciate you trusting us enough to refer your parents to our agency. That is one of the greatest compliments we can receive. Thank you for allowing us to take care of you and your family!"
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Diane Robertson

August 18, 2026

5  out of  5
rating by Diane Robertson
"Love Jim very clear and explanations"
We responded:
"Thank you for the great review! We’re so glad Jim was able to make everything clear and easy to understand. We appreciate you choosing our agency and are happy to hear you’ve had a great experience with our team. We look forward to continuing to take great care of you!"
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Jennifer Ford

August 12, 2026

5  out of  5
rating by Jennifer Ford
"Amy was Fantastic! Thorough with the details of my policies, prices, and discounts. She explained everything in a way that wasn’t salesy, she took care of me like a Good Neighbor!! I was dreading doing the insurance change thing, but she made the process enjoyable. She was clear, quick, patient and friendly. Also, she’s got me the cheapest rate I’ve ever had. Thank you Amy and State Farm team!"
We responded:
"Thank you so much for the wonderful review! We love hearing that Amy made what can sometimes feel like a stressful process easy and enjoyable. She does a fantastic job taking the time to explain coverage, discounts, and options without making anyone feel pressured. We’re especially glad she was able to find you a great rate while making sure you felt comfortable with your coverage. Thank you for trusting Amy and our team—we’re happy to have you as part of our agency family!"
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Colleen G Watts

August 9, 2026

5  out of  5
rating by Colleen G Watts
"Traci Pence, my insurance contact person, always makes sure I am well taken care of when it comes to insurance on my car and my apartment. She gave me good advice from the start. I recommend State Farm to anyone, Rob Hoy as an agent and Traci Pence to take care of you. Colleen G Watts"
We responded:
"Colleen, thank you so much for the kind words and recommendation! We’re so glad to hear that Traci continues to take great care of you and has been a trusted resource for your auto and renters insurance. We’re fortunate to have her on our team! Thank you for trusting our agency with your insurance needs—we truly appreciate having you as a customer!"
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Kimberly DeNome

August 8, 2026

5  out of  5
rating by Kimberly DeNome
"Ask for AMY! She was so helpful, patient, and knowledgeable. She saved me a lot of money switching to State Farm with more coverage! Amy answered all my questions and explained the process. Not one time was I stressed or overwhelmed.
Thank you!"
We responded:
"Thank you so much for the great review! Amy does an amazing job making insurance easy to understand and making sure our customers feel comfortable throughout the process. We’re so glad she was able to answer all your questions, increase your coverage, and save you money at the same time! Thank you for choosing our agency and trusting Amy and our team to take care of you. We truly appreciate your business!"
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Olivia Seiber

August 6, 2026

5  out of  5
rating by Olivia Seiber
"Thank you Jim! Outstanding customer service. Very quickly and seamlessly handled a difficult situation. Definitely would recommend to everyone I know."
We responded:
"Thank you for the great review! We’re so glad Jim was able to step in and make a difficult situation quick and seamless for you. We appreciate your trust in our team, and your recommendation means a lot to us. Thank you for choosing our agency!"
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Cindy Stishan

August 3, 2026

5  out of  5
rating by Cindy Stishan
"Amy helped save us over $400 on our car insurance!"
We responded:
"We love hearing that! Saving over $400 on car insurance is a big win! Thank you for trusting Amy and our team to help with your coverage. We truly appreciate your business and are so glad to have you with our agency!"
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Sabryna Phenicie

July 29, 2026

5  out of  5
rating by Sabryna Phenicie
"I've been loyal to Rob Hoy since he started servicing the Brookfield area. I've never had a bad experience with him or his office staff! Glad I can continue to service my policies with this group."
We responded:
"Huge Hugs!! This review means so much to me and the team, I shared it with everyone as soon as I saw read it this morning! Thank you for such kinds words :-) "
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Amy Frankford

July 27, 2026

5  out of  5
rating by Amy Frankford
"Great experience working with Amy over the last few years! Prices have increased with everything over the past few years, except my insurance. If you’re thinking of switching companies, contact Amy at Rob Hoy State Farm in Hubbard and the transition will be quick and smooth! Plus, you get to talk to a real person when you call! Amy is very informative and knowledgeable and will be able to answer any and all questions you may have"
We responded:
"Thank you for the review Amy, Amy at our office does a great job. We are happy to hear that the transition was super easy for you! "
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Jamie McCormick

July 24, 2026

5  out of  5
rating by Jamie McCormick
"I would recommend Amy Patton and this agency in Hubbard to everyone. Working with Amy makes dealing with anything insurance related easy . She always gets us the best rates and answers any questions and makes sure we understand our coverage. I’ll continue to use Amy for all of our personal and business coverages. And she’s the sweetest ❤️"
We responded:
"Hi Jamie, we agree with you about Amy, she is the sweetest! Amy does such a good job writing auto, home and life insurance, thank you so much for the awesome review!"
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Lauren S

July 24, 2026

5  out of  5
rating by Lauren S
"Everything about my experience with State Farm has been so positive! I saved over $300 a month on home insurance bundled with auto. Definitely recommend! And Amy helped me out a ton!"
We responded:
"Hey Lauren, saving 300 a month is awesome. I will have to call Amy and see if she can save me that much too :-) Thank you for the awesome review! "
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noelle knepper

July 23, 2026

5  out of  5
rating by noelle knepper
"Amy Patton answers any insurance questions i have in a way that helps me truly understand my coverage! I know i can contact her and expect a response super fast! She is an extremely caring person who goes above and beyond and truly cares about her clients needs. She is professional, knowledgeable, and took the time to explain all of my insurance options in a way that was easy to understand. I know i can trust her and I’ve had such a strong relationship bond with her over the years! I highly recommend her to anyone looking for outstanding customer service and insurance expertise!"
We responded:
"All of this review is so accurate for Amy, I get told this all the time and it never gets old. Thank you for the awesome review! "
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Andrew Barnett

July 23, 2026

5  out of  5
rating by Andrew Barnett
"Great experience with Amy. Walked me through step by step of what type of insurance I should go with and what plan to choose. Thank you Amy for all your help"
We responded:
"Thank you for the great review! We’re so glad Amy took the time to walk you through your options step by step and helped you find the coverage that was right for you. Making insurance simple and easy to understand is exactly what we strive for. Thank you for trusting Amy and our team with your auto and life insurance!"
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Steven Pence

July 22, 2026

5  out of  5
rating by Steven Pence
"Traci was professional, efficient and overall excellent customer service."
We responded:
"Thank you for the great review! We’re so glad Traci provided you with professional, efficient, and excellent service. She’s a valuable part of our team, and we appreciate you taking the time to recognize her. Thank you for trusting our agency!"
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David Taylor

July 22, 2026

5  out of  5
rating by David Taylor
"Amy was very helpful when I was getting my boat insured and she was very patient with me because I did not have all the information I should have had"
We responded:
"Thank you for the kind review! We’re glad Amy was able to make getting your boat insured an easy experience. She’s always happy to take the time to help, and no worries about not having everything ready—that’s what we’re here for! We appreciate you trusting our agency and hope you get plenty of great days out on the water!"
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Kevin J Fox

July 22, 2026

5  out of  5
rating by Kevin J Fox
"Great service and communication"
We responded:
"Thank you for the great review! We’re happy to hear you had a great experience with our service and communication and found a great price for your auto and renters insurance. We appreciate you choosing our agency and look forward to continuing to take great care of you!"
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Bernie Griffith

July 22, 2026

5  out of  5
rating by Bernie Griffith
"I love dealing with this group. They are easy to understand and are quite knowledgeable. Nothing beats having a great local insurance agent who is easy to reach. Looking forward to working with them."
We responded:
"I wish I could give this review 2 thumbs up! Thank you for the kind words, it was really nice talking to you today and we are here to help you anytime! "
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Jennifer Marteny

July 19, 2026

5  out of  5
rating by Jennifer Marteny
"Jim was absolutely amazing to work with. Very caring, attentive and patient!"
We responded:
"Jim does an incredible job working on all lines of auto, motorcycle, life and home insurance! We are so happy that you left us a nice review! Thank you! "
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Shaunna Freeman

July 7, 2026

5  out of  5
rating by Shaunna Freeman
"I am truly so grateful for my experience with State Farm especially working with Amy Patton. As a business owner, opening my first shop, she made sure that I was receiving quality insurance and thought of things I didn’t even have on my radar to keep us safe! The rate was affordable, and she worked hard to ensure that I got the best results! Thank you so much!"
We responded:
"Thank you Shaunna. Amy is very passionate about working with business owners. I remember when I opened up shop how much there was to do and also the unexpected to get done, having people in your corner to help ease that pain is priceless! "
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Joshua Mckee

June 17, 2026

5  out of  5
rating by Joshua Mckee
"Amy was great to work with. She was able to cut my car insurance cost over half what I was previously paying and also got me great home insurance deal as well."
We responded:
"Wow, cutting your insurance cost by half is an amazing thing! Thank you for letting us know! "
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Megan Slagle

June 9, 2026

5  out of  5
rating by Megan Slagle
"A friend referred me to State Farm and Mr. Hoy's office. I ONLY SPOKE TO HUMANS! I wasn't sent to a call center out of state or an AI lady, I spoke to Amy and she was incredibly helpful, listened and answered all my silly questions about insuring my home and my car. She was thorough in asking all the questions about my home and was patient while I found some of the answers and even measured my fence (not that it would have mattered), but it mattered to me to measure it since she asked, so she waited. I switched from Nationwide and will be saving a ton of money. Thank you so much! Switching was painless and I wasn't ever put on "hold" if I was, we just conversed like humans. Thanks Again!"
We responded:
"Megan, this is the best review and I hear this all the time from customers. We thrive on customer service at my office, its the cornerstone of my business plan. When you call my office you talk to someone from my office and we always put a personal touch on the experience. We don't have all the answers but you can rest assured we will do our best to find them. Thank you so much for the awesome review, I love this one "
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christopher lewis

May 28, 2026

5  out of  5
rating by christopher lewis
"Phenomenal service. Amy was quick and prompt. I really appreciate StateFarm taking care of my needs."
We responded:
"Awesome Review Chris! Thank you so much, we always do our best to be prompt and thorough. Thank you for letting me know how Amy did "